Companies Offering Special Services During Lockdown

Spending more time at home during lockdown can be the perfect opportunity to plan, detail and specify your dream home, whether that’s through a home improvement project, a renovation or building your dream home from scratch. 

As part of our new Home School initiative, we’re compiling a list of all of the companies offering special services to customers during lockdown so you can continue to plan your project from the comfort of your own home.

We’ll be updating this list regularly, so do bookmark this page in your browser.

(MORE: LIVE UPDATES on what the lockdown means for you, your home and your project)

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Preliminaries


Type of service during lockdownOnline and WhatsApp consultations

What are we doing? Offering detailed advice and/or design assistance on any queries relating to all aspects of converting roof space into habitable accommodation – from initial planning rules and requirements, what to look out for, how to survey a property and then design/layout options, through to structural design and Building Regulations requirements.


Type of service during lockdownVirtual design consultation

What are we doing? We offer a flexible architects service which has been designed specifically for customers looking to renovate or extend their homes and want a bit more than just what the builder can offer. We are currently offering a virtual design consultation which provides customers with their first stage design drawings.


Type of service during lockdownOnline build estimating software

What are we doing? Business as usual. Estimators Online is the UK’s fastest online building estimating service for the domestic building sector and we are currently offering a next day service at a standard price. We convert building drawings into accurate labour and materials estimates, allowing you to make accurate cost comparisons on your projects.


Type of service during lockdownOnline consultations

What are we doing? Thinking of extending your home and looking for inspiration and tips on how to get started? Whatever questions you have about an extension you are looking to embark upon or are progressing with, the founders of George and James Architects will be on hand to help in one-to-one online consultations.


Type of service during lockdown: Online quote facility | Online and phone consultations

What are we doing? We provide a number of specialist videos, infographics and blogs on a number of issues around site insurance and warranties.


Type of service during lockdown: Quantity surveying and cost consultancy service for self builders

What are we doing? Jason Bailyes BSc (Hons) specialises in providing detailed costings for your self build including tendering advice and guidance when appointing contractors to undertake your build. A very affordable service by a construction professional that will protect your build budget.


Interiors


Type of service during lockdownOnline consultations | Answering queries | Q&A

What are we doing? We are still offering discovery calls to find out about you, your project and ways in which we may be able to work together to achieve your technology visions. We can offer consultations online via FaceTime, Skype or Zoom as well as phone consultations and answering email queries.


Type of service during lockdownOnline consultations | Answering queries | Phone consultations | Architect CPDs via webinars

What are we doing? We’re continuing to work on existing and new client lighting designs. The design and project management team are working from home with full access to all our design tools, systems and client project information to hand. We’re running online meetings and design reviews using Microsoft Teams, Blizz and Zoom.


Type of service during lockdownOnline consultations via Zoom or FaceTime | Answering email queries

What are we doing? We’re continuing our ongoing design services via online consultation. If there’s an existing room to survey (and if there’s broadband or 4G available at the site), we’re very happy to ‘walk round’ via FaceTime.


Type of service during lockdown: Free downloadable planning and measuring guide | Skype and phone call consultations | Free planning service still available | Answering enquiries

What are we doing? Download our measuring guide complete with a step-by-step measuring checklist, a questionnaire to give us a better idea of what you’re looking for and a planning page for you to draw your room out with ease. Once you’ve sent this over to [email protected], we’ll be in touch to book your virtual appointment.


Type of service during lockdown: Phone consultations

What are we doing? We’re offering phone consultations for new and upcoming bespoke kitchens and furniture as well as reclaimed flooring projects as well as answering all questions and queries via social media. We are still taking flooring and cladding orders and these will be processed and dispatched as normal.


Type of service during lockdown: Phone calls | Video calls | Face to face appointments in our Yorkshire showroom

What are we doing? We have temporarily closed our showrooms in Knutsford and Leamington Spa but we are still operating from Yorkshire and can email quotes, take orders over phone or via website and deliver goods to your home or building site. You can also order free samples via our website.


Structure & Services


Type of service during lockdown: Online consultations | Online presentations | Remote site surveys | Remote “Buddy Services”

What are we doing? We are offering 1-2-1 Project Surgeries to discuss your projects, share documents and plans from the comfort and safety or your own home. There’s also our Remote “Buddy” Service to support your installation on site and we can walk through your site with you to carry out our Remote Online Site Surveys.


Type of service during lockdown: Answering queries via phone and email | Dispatch

What are we doing? Aluminium Scaffold Towers manufactures and sells mobile scaffold towers. We’re business as usual dispatching our towers on a daily basis with free next working day delivery to most of the UK Mainland.


Type of service during lockdown: Answering queries via phone and email | Video conferencing

What are we doing? We are hoping to offer as normal a service as possible. We have resumed production in our factory and are now open for business, ready to receive enquiries and orders. Our sales team is operating Microsoft Teams and Zoom video conferencing as an alternative to making visits in person. 


Type of service during lockdown: Phone consultations | Video consultations (by appointment) |Technical support | Interactive video CPDs

What are we doing? We are still beavering away with new and existing projects at various stages of procurement and design. We’re also offering project technical reviews and quotations on new projects as well as design development and programme planning. Our team is available to answer queries or discuss any aspect of your project – building system and/or high performance windows and doors.


Type of service during lockdown: Able to receive calls and online enquiries

What are we doing? We are still open for business with a reduced team. We are able to take orders and provide sales and technical advice to homeowners, applicators, architects and builders merchants.


Type of service during lockdown: Able to receive calls and online enquiries

What are we doing? We are still open for business with a reduced team. We are able to take orders and provide sales and technical advice (including specifications, quotations and site support) to contractors, installers, architects and local authorities.


Type of service during lockdown: Online estimations | Phone consultations | Online consultations

What are we doing? Matrix Energy Systems is a award winning Sheffield based company with a dedicated team of qualified energy efficiency experts.  Formed in 2009, we have grown to become a leading provider of intelligent renewable energy, heating and cooling solutions in both the domestic and commercial markets.


Type of service during lockdown: Answering queries | Phone consultations | Online quotes

What are we doing? Moduloft offers a fully-managed service so at this time, we are keeping in touch with our customers and driving forward their project plan as best we can. Whilst construction is on hold, we can still help to plan new projects, our experts can view your property online and together discuss your design options.


Type of service during lockdown: Answering queries | Video content on new products | Regular social media updates | Technical support

What are we doing? As a service business, our job is to keep our customers safe and warm. So whether it’s looking after your heat pump, supporting you technically or delivering our products, we will continue to provide the high levels of customer care you would expect from NIBE Energy Systems.


Type of service during lockdown: Phone and online support | Delivery of some systems and essential components via courier

What are we doing? For those considering using rainwater for toilets and washing machines, we have a tank size calculator on our website and our sales team is available to assist with planning applications on water usage and Sustainable Drainage (SuDS) Solutions criteria. The team is also on hand to offer advice on eco projects.


Type of service during lockdown: Online fee quoting | Answering email queries

What are we doing? Stroma Building Control is a Construction Industry Council (CICAIR) Approved Inspector offering building control services as an alternative to Local Authority Building Control (LABC). With a national presence, Stroma Building Control offers a comprehensive service to support our clients in achieving compliance with the Building Regulations.


Type of service during lockdown: Taking phone calls | Answering email queries | Providing quotations | Will shortly be offering installations again

What are we doing? We’re continuing to provide quotes for windows and doors. Our manufacturing facilities have re-opened, after making adjustments to ensure employees work at least 2 metres apart and have the necessary PPE. We are planning to restart installations, where the customer wishes and adheres to the guidelines, on the 11th May.


Type of service during lockdown: Telephone and online sales | Advice and technical help | Online RIBA-approved CPD

What are we doing? Like all businesses, we have had to make adjustments to the way we are working. However, we have been able to ensure that our technical and project teams are available to take your calls, enquiries and orders and we are able to dispatch any of our standard products as normal – within two days if required.


Type of service during lockdown: Phone consultations (0121 314 7735). Contact for advice, technical consultations and sales-related support

What are we doing? We are offering a full service to prospective homebuilders by discussing timber frame/SIPs/Passivehouse solutions, offering quotations for these options. We’re also answering technical queries for all aspects of the build. We can even put clients in touch with external architectural resources.


Type of service during lockdown: Phone consultations | Online chat function via our website

What are we doing? We are operating BAU. QTD specialises in creating, designing and supplying cladding, decking, flooring and 3D wall panels. It can create bespoke products, machining to order from a stock of thermally-modified iroko, ash, tulip, ayous, and pine along with UK home grown larch & douglas fir.


Gardens


Type of service during lockdown: Phone consultations | Online chat consultations | Contact-free deliveries

What are we doing? Softub hot tubs are made from NASA engineered foam insulation, making them incredibly durable, perfectly insulated and very, very light, allowing us to deliver and install them with one person, following social distancing guidelines. We are taking phone orders or you can use our online shop.

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